Terms & Conditions

SHIPPING & HANDLING: Prices are fixed at a set rate for Australian and International Orders and appear on the checkout page of the online store

DELIVERY SCHEDULE: In stock items are shipped within 24 hours and you are notified by email that the goods are on the way with the postal details. Custom made pieces i.e. gold or unusual pieces in surgical that we don’t carry as part of our range take up to 14 working days to be made and delivered into our workshop and then they are generally sent out to you the same day.
Out of stock items can be backordered on request but sometimes out of stock items can take a few weeks to be received back into the workshop. You will have the option of canceling backorders if you no longer require the goods when they become available.

TAX CHARGES: All overseas orders are GST free. All orders placed within Australia incur the 10% GST charge. The GST component is separated out on the checkout page of the online store. All prices shown in the online store include GST.

RETURNS POLICY: Due to the nature of the goods we supply we can only accept faulty goods back for credit or replacement. Please advise us immediately if you have received faulty goods, see Contact Us. Returned faulty goods must be clearly marked with your contact details and requirements i.e. credit or replacement. If faulty goods have been worn the item should be clearly marked as having being worn by placing a large Red Cross on the bag.

METHODS OF PAYMENT: Existing Account customers are able to order and have their goods charged to their account providing outstanding balances are not overdue. All other orders are pre-paid. If placing your order by post or fax rather than using the online shop please ensure that payment details are included. Full name and Delivery details and a contact phone number and or email address so we can notify you if needs be. Only after payments have been authorized/cleared can orders be dispatched.
We accept the following Credit Cards: Visa, MasterCard, BankCard and Amex. If sending C/C details by fax or mail please include the following details:
Full name on the Card
Credit Card Number
Expiry Date
CCV (check digit code) the last 3 digits of the number on the signature strip of your credit card.
You are also able to pay by Australian Money Order or cheque. Please do not send Cash.
For Bank Transfers/Direct Deposits: Banking Details as follows:
Account Name: Elstern Imports/Wildcat Australia
Bank: Suncorp/Metway
BSB: 484 799
Acc Number: 000658321

Please fax through the transfer document so we are aware the deposit has been made and we can expedite shipping.

If you need to contact us please do so on:
The Wildcat Collection Australia
Suite 4/Level 1
967 Logan Road
Holland Park Qld 4121 Australia

Phone: (07) 3847 6556
Fax: (07) 3847 6557
Email: enquiries@wildcataustralia.com.au
International Ph: 617 3847 6556
International Fax: 617 38476557